LAST UPDATED: OCTOBER 2026
About this page
This page explains how to request deletion of your CDesk account and associated personal data. It applies to the CDesk app (Citizen Complaint Desk) for Android.
Option 1 – Inside the app
- Open CDesk and log in with your mobile number.
- On the home screen, tap the profile icon at the top, then choose Account & Data Deletion.
- Enter your registered mobile number and tap Send OTP.
- Enter the OTP you receive.
- Tap Send Deletion Request. You will see a confirmation that your request was sent.
Option 2 – Without the app
If the app is no longer installed, email us at sgbg.app@gmail.com with the subject Account Deletion Request and the registered mobile number of your account.
What gets deleted
- Your mobile number and any name/email associated with your account
- Photos you attached to your complaints
- Your link to any complaints you filed (the civic details may be kept, de-identified, for municipal record-keeping)
Timeline & retention
We process deletion requests within 7 business days. Some records may be retained in de-identified form where required for municipal record-keeping, even after your account is deleted.